At jane's, we stand behind our products and are committed to providing our customers with high-quality, effective supplements. We understand that trying a new supplement can be a big decision, which is why we offer a 180-day risk-free guarantee on all of our products. Here are just a few of the benefits you'll experience with our guarantee:
- Peace of Mind: With our 180-day risk-free guarantee, you can try our products with confidence, knowing that if you're not completely satisfied, you can return them for a refund. This gives you the peace of mind you need to try our products without worrying about wasting your money.
- No-Hassle Returns: Our return process is simple and straightforward. If for any reason you're not satisfied with your purchase, simply contact our customer service team, and we'll provide you with instructions on how to return your order.
- Customer Support: Our customer service team is available to answer any questions you may have about our products, the guarantee, or the return process. We're dedicated to providing exceptional customer service and ensuring that our customers have a positive experience with our brand.
- Quality Assurance: Our 180-day risk-free guarantee is a reflection of our commitment to quality. We stand behind our products and are confident that you'll love them as much as we do. If for any reason you're not satisfied, we want to know so we can make it right.
- Flexibility: We understand that everyone's body is different, and what works for one person may not work for another. Our 180-day risk-free guarantee gives you the flexibility to try our products for an extended period of time, so you can determine if they're right for you. If you're not completely satisfied, you can return them for a refund
To start a return, you can contact us at sales@janesnatural.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@janesnatural.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@janesnatural.com.
